Refund Policy

All sales are final once a file is delivered

Our designs are instant digital downloads. Because the file is delivered to you the moment your order completes, all sales are final and we do not offer refunds, returns or exchanges once a design has been downloaded or otherwise accessed.

You agree to immediate delivery

By downloading or accessing a design you confirm that you want immediate delivery and you accept that the order is then complete and non-refundable.

Goodwill exceptions, at our discretion

We want every file to work for you. As a goodwill matter — and at our discretion — we will repair, replace or refund where:

• a file is corrupt or will not open, and we cannot supply a working version;
• a download genuinely fails and cannot be delivered; or
• you were accidentally charged twice for the same design.

Consumer law

Where the mandatory consumer-protection law of your country gives you rights that override this policy, we honour them. To raise an issue, email support@embroiderynsewing.com with your order number and we will help.